Customer Service AI Agents
Give every customer a clear next step.
Handle enquiries, create tickets and book appointments with AI agents connected to your business knowledge and systems. Bring in your team when a request needs human judgment.
A customer calls after hours
Customer
Inbound call, 8:42 pm
“I need to move my site visit to Saturday morning.”
NGB agent
Agent answers from approved knowledge
Confirms the customer, the existing appointment and Saturday availability.
Connected system
Authorized action completed
Appointment rescheduled in the connected calendar. Confirmation sent.
Your team · approval point
Team notified with context
A summary reaches the right team with the reason for the change.
An illustrative sequence built from the deployed workflow design.
What work it does
Answer, resolve, book and hand over customer requests across the channels your organization already uses.
- Deployed
AI receptionist
Answer inbound calls using approved business information, capture the reason for contact and route the caller.
- Deployed
Common-question handling
Resolve the enquiries that make up most of your volume — services, locations, hours, process and status.
- Available to configure
Appointment booking and rescheduling
Complete an authorized booking against your calendar, then confirm it back to the customer.
- Available to configure
Ticket creation and classification
Create a service request in your helpdesk with the right category, priority and context attached.
- Available to configure
Escalation with conversation context
Hand over to the right team with a summary of what the customer asked and what the agent did.
- Available to configure
Order and request status
Let customers check where their order, delivery or service request stands without waiting for an agent.
- Available to configure
Product and service guidance
Answer detailed questions about what you offer, so customers can decide without a callback.
- Pilot only
Outbound reminders and confirmations
Confirm bookings and send reminders by call or message, reducing no-shows.
Who it is for
- Buyer
- Service or contact-centre head, COO
- Budget
- Service operations and ICT
- Trigger
- Missed calls, repetitive enquiries, queues or inconsistent after-hours coverage
- Best first step
- An AI receptionist, or one high-volume enquiry and booking workflow
Where it stops
When the answer is uncertain or the action is restricted, the agent stops and hands over to a person rather than inventing an answer. That handover is part of the product, not a failure of it.
Capability scope
What this can do today.
Each capability carries its availability status and its deployment scope. Planned items are labelled as planned. Nothing here is a promise we have not scoped.
| Capability | Scope | Status |
|---|---|---|
Voice answering Inbound call handling on a connected phone number. Verified per telephony provider and per deployment. | Verified per telephony provider and per deployment. | Deployed |
Web chat Same knowledge and workflows in a web channel. Website embed. | Website embed. | Available to configure |
Booking actions Create, reschedule and cancel against a connected calendar. Subject to the calendar connector scoped for the deployment. | Subject to the calendar connector scoped for the deployment. | Available to configure |
Ticketing actions Create and classify requests in a connected helpdesk. Subject to the helpdesk connector scoped for the deployment. | Subject to the helpdesk connector scoped for the deployment. | Available to configure |
Additional languages Handling enquiries in languages beyond the launch configuration. Confirm supported languages per channel before committing. Website translation does not imply voice support. | Confirm supported languages per channel before committing. Website translation does not imply voice support. | Pilot only |
What you provide
What it needs from you.
- Approved FAQs, services, locations and operating hours
- Escalation rules and the teams behind them
- Customer-identification requirements
- A phone number or web channel to answer on
- A booking, helpdesk or CRM connector as scoped
How it is controlled
Who decides what.
- The agent answers only from knowledge you approve.
- Actions are allowlisted. Anything outside the list requires a person.
- Escalation rules and identification requirements are yours to set.
- Every interaction is recorded with what the agent did and why.
Demonstration
Teach the agent a business, then ask it a real customer question.
What you see
The agent takes in a services-and-FAQ document, confirms what it learned, then answers a Saturday-availability question and a how-long-does-it-take question.
Completion evidence
The answer is grounded in the uploaded document, and the agent states what it learned before it answers.
What a scoped demo adds
A scoped demo runs the same flow on your own knowledge, your channel and your booking or helpdesk system.
This is a recording of the product against a synthetic business. No client data, records or systems appear in it. In a live deployment we always tell the person that they are interacting with AI.
Service agent: learning a business, then answering a customer
The agent is given a demo contractor's services-and-FAQ document, learns it, then handles a real customer question about Saturday availability and how long a kitchen takes.
50 seconds · captions are burned into the recording · the business, contacts and records shown are synthetic
A walkthrough of the product, not a recording of a client deployment. Want to see it against your own workflow? Ask for a scoped demo.
Evidence
Supporting customer enquiries beyond office hours at Arli Homes
A voice receptionist answering inbound enquiries for a homebuilder, capturing contact information and covering contacts that arrived outside office hours.
Figures in review
Figures from this engagement are withheld until their definitions, reporting window and client permission are confirmed. The qualitative case is published; the numbers follow once they can stand on their own.
Measurement
How we will know it worked.
Agreed before launch, with a baseline. Speed on its own is not a result.
- Answered-interaction coverage
- Share of contacts that got a response at all.
- Successful resolution for eligible requests
- Measured against the requests the agent is scoped to handle.
- Verified booking or ticket completion
- Confirmed in the connected system, not inferred from the conversation.
- Time to first response
- Including out-of-hours contacts.
- Escalation rate
- Read alongside resolution — a low escalation rate is not automatically good.
- Repeat contact
- Guards against faster handling that hides rework.
- Customer satisfaction
- Collected on the same basis as your existing measure.
- Cost per successful outcome
- Not cost per call.
Getting started
How a first deployment runs.
- 1
Choose one workflow
One high-volume enquiry type with an accountable business owner.
- 2
Prepare approved knowledge
We work from your existing material; you approve what the agent may say.
- 3
Connect the channel and systems
Phone or web, plus the calendar, helpdesk or CRM in scope.
- 4
Set actions and approvals
What the agent may complete alone, and where a person steps in.
- 5
Pilot and measure
Baseline first, then a measured pilot against the outcomes above.
Commercial model
Setup and knowledge configuration, a scoped pilot, then recurring platform and operating fees.
The usage allowance is defined per deployment — specify whether calls, minutes, conversations or completed workflows drive it.
Overages and support levels are stated in the proposal, not left implicit.
We do not publish a price list. Scope drives cost, and we would rather quote your workflow than a generic package.
Questions
Before you book.
What happens when the agent does not know?
It says so and hands over to a person with the conversation context. We configure the escalation path with you, and we would rather show you that behaviour in the demo than hide it.
Which languages are supported?
Supported languages are confirmed per channel and per deployment. Ask us to state the specific list for your configuration in writing — we do not infer voice support from translated content.
Does it replace our service team?
No. The scope is a defined set of requests, with a human handover for everything else. Teams typically move to the work that needs judgment.
How long before it is live?
A single workflow pilot is the usual starting point. The gating factor is normally knowledge approval and system access, not the agent itself.
Next step
Map one workflow with us.
Tell us where the work slows down. We will come back with the agent scope, the systems it needs, and how we would measure the result.
Not sure this is the right offer? The other two are Autonomous Revenue Agent and Employee Digital Twins.