Supporting customer enquiries beyond office hours at Arli Homes
A voice receptionist answering inbound enquiries for a homebuilder, capturing contact information and covering contacts that arrived outside office hours.
Brief dated 16 June 2025
The problem
Enquiries arrived by phone across the week, including outside Monday-to-Friday office hours. Missed calls in a considered, high-value purchase are expensive, and coverage was inconsistent.
What was in scope
- Inbound voice channel on a connected number
- Knowledge prepared and approved from the client's own material
- Reason for contact and contact details captured on every answered call
- Human follow-up by the client's team
What happened
The agent answered inbound calls using approved business information, captured the caller's reason for contact and details, and passed them to the team for follow-up. A meaningful share of answered calls arrived outside defined office hours — which is the part of the demand that was previously hardest to cover.
What this does not prove
- These are usage observations. They are not proven cost savings, incremental sales, or an answer-rate guarantee.
- The reporting window is not stated in the supplied brief and must be published alongside any figure.
- Human follow-up remained with the client's team.
Similar use case?
We will tell you honestly how close this is to your situation, and what we would need to scope before promising the same outcome.